Chase - Credit Card Review

I obsessively check my bank balance online.  One day, I noticed that my credit card payment was much less than it should've been.  I had paid by mailing in a check, and I immediately looked at my checkbook to see if I had made a mistake.  Nope; the carbon copy had the correct amount.  The amount Chase had "credited" me was less than the minimum payment.  I'll spare you the agonizing details, but here's what I learned from this experience, in the hopes it will help others:

Chase may make a typo when processing your paper check.  They will admit that it's their typo, but only after you have pleaded with them over several phone calls spanning several days, finaly demanding a copy of the check.  They will lie from time to time during this process; stay strong.  After admitting the typo, they will do nothing to correct it.  Be prepared to send in a second full payment while you wait for your bank to help you straighten it out.

You will never be allowed to speak to a supervisor if you call Chase.

Chase will never provide you with a written record of anything you ask for, directing you instead to the website.

Chase will not provide you with an email address; instead, you will be told to log in to the website and send a message that way, which will not provide you with any record on your side.

Chase will drag out an error on its end for over a month, and you can consider straightening out their typo your new unpaid, part-time job.

Chase will not apologize; Chase won't even drum up any feigned interest in your plight.  Chase is kind of wondering, really, why you're bothering them with all of this.

You will not be able to fight Chase on your own; go down to your bank that the check is drawn on and make nice-nice. 

Do all of your bill paying online to eliminate "human" error.  (Yes, those quotation marks are sarcastic.)

Print your online payment receipt.

Check your bank balance online every freaking day.

Have yourself a big old cushion of money in the bank in case some mouth-breathing troglodyte, hung over from a long night of jello shots and strippers, makes a typo.  You'll need it when the other mouth-breathing troglodytes continually send their typo through your bank, like a drunken rhino ramming its bloodied snout against a tree.

Get ready for six weeks of frustration, which will bleed over into your job and family life.

Never charge anything on this card again.  (But don't cancel it; your available credit amount, overall, will go down and it will make your credit score worse.)

Tell everybody; you wouldn't wish this experience on anyone.