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I have been motivated to write a review about Chase as a credit card company, because of all the credit cards I have (from Capital One, Household Bank, Chase, Discover, and HSBC) they have provided the WORST customer treatment since the credit crunch of 2009.
I have never had a late payment, gone over my credit limit, or had any kind of issues with these credit cards. These cards were originally issued by Providian, taken over by Washington Mutual, and then gobbled up by Chase. Immediately after Chase took control, they increased my APR from 14% to 28%. When I called, they said 28% was the lowest they offered. I promptly paid off the cards; so they cut my credit limits on each card in HALF, which can severely affect your credit rating.
They do appear to care about consumers, only about profits. I am deeply disappointed and actively searching for better banking partners for both my personal and my business needs.