Chase - Visa Review

My checkbook was stolen in a home burglary while I was out of state, and I contacted Chase to let them know my checking account was closed due to the theft, and that because I was currently in a different state, I would not have immediate access to my new checking information to make the next payment on the due date. I was told that there was no way to prevent a late fee, but that I could call back after I made a payment to have the fee reversed. A few weeks later, I did as instructed, but now was told that the fee could not be reversed. I offered to supply a copy of the police report which lists the stolen account number, but they still refused to credit the late fee. I feel like I was victimized a second time by chase.