The Continental Airlines OnePass Plus MasterCard by Chase is one of the credit cards I would look into switching my milage credit card too. The problem: The airline. Ever since Continental Airlines merged with United, their service has gone downhill a bit. However, since the merger, there are now more flight options available at a lower redeemable rate. There is always a trade-off. Chase offers amazing customer service and perks with holding their credit cards, in addition to the number of banking locations that Chase offers. Customer Service The customer service that comes along with the Chase Continental Airlines OnePass Plus MasterCard is above par than your average milage credit card. The customer service team at Chase acts quickly and efficiently, leaving you at home on hold for a minimal period of time. Available Rates While the rates that are currently available on the Chase Continental Airlines OnePass Plus MasterCard are not bad, they are not great either. I rated them in the middle because that is exactly where the current rates offered on this card fall in the greater spectrum.