Charter Communications Review

www.charter.com

Overall 1.83 of 5 view all 12 reviews

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Jcovenant
Birmingham, AL

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I do not recommend that anyone subscribe to Charter.

value conscious, a Cingular customer, appreciative of good service, Every day computer user, expecting good, fair service

Pros

Most customer service reps are courteous, Gives credit for service outages

Cons

Poor customer service, Hidden fees/charges, Frequent Internet outages, Complicated billing

AUG

2007

I will probably not ever do business with Charter again. I hope this review helps some people avoid what I have been through. If you want an idea just check the Better Business Bureau website and click on the Charter Communications "HQ" reviews. Charter has had literally hundreds and possibly thousands of complaints made in a relatively short time. I will say that, of those I looked at, many were resolved by the company, but why not get it right before the BBB has to get involved?? They offered a free ISP speed upgrade, then charged me for it, and after I terminated service a bill came, and only two weeks later it was sent into collections. Now Charter customer service refers me to collections and collections refers me to customer service. I have spent countless hours on the phone with them about it, and they have so far refused to correct the mistake. The Internet service wasn't even good because it went out too much.