Charter Communications Review

www.charter.com

Overall 1.83 of 5 view all 12 reviews

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ac4lb
Sanford, NC

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Worst internet service I've ever had. No dvr's in this area.

a person who enjoys quality, Ebay buyer and seller, appreciative of good service, expecting good, fair service, Every day computer user, value conscious, I believe in honesty, Internet Addict

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Pros

Gives credit for service outages

Cons

Hidden fees/charges, Poor customer service, Frequent Internet outages

NOV

2007

I have had nothing but trouble with internet since moving here in February. If you can get cable or internet elsewhere, do it. In the past they've messed up my bill and sent it to collections even though they had cashed the check. I had the check in hand to prove it. They wanted me to leave it with them and they'd take care of it. I told them I wanted it fixed well I stood there and waited and a letter showing me it was fixed. They did finally do that.

Then we moved here to NC and my internet goes down seeral times a month and trying to get through to someone has been a nightmare. Most the time it's someone in the Philipines instead of the U.S. I sit on hold for literally hours. I've had to go up the ladder to corporate escalation many times to get it fixed. They also don't offer dvr service for our cable. It's been a nightmare. Try finding that number easily. I had to finally ask a sales rep because they were the only ones I could get to answer the phone.

I'm the first to call when I get good service and say thank you, but I'm really unhappy with charter and if I had a choice I'd sure drop them quickly.