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Charter - Cable TV

Charter - Cable TV Review



Overall 2.44 of 5 view all 70 reviews



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Jcovenant
Birmingham, AL
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Customer service manager lied. Intermittent service.
1 star rating

Pros

    There are no pros

Cons
    Automated Phones, where are the people?, Customer service does not LISTEN, Service promises aren't kept, employees lie, Can't trust them

APR
21
2008
I had cable and internet. Internet goes out frequently, to start with. Then I received an offer in the mail for a certain rate and when my rate went up in spite of that, I kept calling customer service to have my bill corrected. I was nice about it but they would never even fix the bill. One of the customer service managers, when I asked who I could speak with above her, as in her manager, simply lied and said there was no one else I could speak with and that she was going to terminate the conversation. Worst customer service I have ever experienced. Since she is not the president of the company, that's obviously not true. I actually had to go to the Better Business Bureau to get the problem resolved and the collection letters to stop!!!!!! I will never do business with them again. If I live in an area someday that has no other provider, I'd rather go without it.

Last edited on Apr 21, 2008


I_thumb_down Charter - Cable TV is not recommended by Jcovenant

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I_comment_shdw24 Comments about Jcovenant’s Review



4 star rating
"No fuss, no muss!"
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3 star rating
"Overall good service."



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