Charter - Cable TV Review

Overall 2.43 of 5 view all 72 reviews

Jcovenant
Birmingham, AL

Customer service manager lied. Intermittent service.

Pros

There are no pros

Cons

Automated Phones, where are the people?, Customer service does not LISTEN, Service promises aren't kept, employees lie, Can't trust them

APR

2008

Charter - Cable TV —

I had cable and internet. Internet goes out frequently, to start with. Then I received an offer in the mail for a certain rate and when my rate went up in spite of that, I kept calling customer service to have my bill corrected. I was nice about it but they would never even fix the bill. One of the customer service managers, when I asked who I could speak with above her, as in her manager, simply lied and said there was no one else I could speak with and that she was going to terminate the conversation. Worst customer service I have ever experienced. Since she is not the president of the company, that's obviously not true. I actually had to go to the Better Business Bureau to get the problem resolved and the collection letters to stop!!!!!! I will never do business with them again. If I live in an area someday that has no other provider, I'd rather go without it.

Last edited on Apr 21, 2008