reviewer 2009 Contributor
ThoroughlyModern
Washougal, WA

Good for international travel

3 star rating

Every day computer user
Pros

    Fraud protection

Cons
    Poor customer service

APR
17
2009

When I was planning a trip to Euope this spring, I decided to apply for a Capital One Platinum card. I had read about it in a Rick Steeve's travel book as one that I might get before leaving the country. So I applied. I have outstanding credit, but when the card came, I was given a very low credit line which was not going to be very helpful on a 5 week trip to Europe. I had been expecting to use it almost exclusively abroad since it has not foreign transaction fee which sounded great to me. When I called Capital One, the representative was very abrupt with me and told me my credit limit could not be increased at this time as an earlier representative had suggested. I asked him is I sent a check for several thousand dollars, would that work to use abroad to avoid the fee. His curt response was, "yes, of course". When I got to Spain, I was able to use the card for about $50 worth of transaction, but on the next one, it was denied. After that happened several times, I called, only to get a woman who didn't understand nor speak very good English who told me that I would not be able to use my card because my limit was not high. Long story short, that changed, and I was able to use the card for the whole trip, but I'm not sure I would keep the card after this fiasco. I do like the no international charge and $ back for use, but we'll see. I was not impressed with their customer service.

Last edited on Apr 17, 2009



I_thumb_down Capital One - platinum is not recommended by ThoroughlyModern

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