Capital One - MasterCard Review

This card was easy to get, but when I called to try to get a lower interest rate, they wouldn't budge.  I had 3 years of solid payments, none late, and they wouldn't budge.  Needless to say, I took my business elsewhere.

I had some car repairs where I had to use this card and that ran up my balance.  In trying to pay it off, I wanted to save as much money as possible.  What consumer isn't trying to save money.  I feel that good customer service is essential regardless of what business you're in.  When they wouldn't lower my interest rate (21.5%), I felt I had no choice but to take advantage of another offer (0% for 6 months).  You'd think that with so much competition with credit card companies, they would be more customer friendly.  I guess Capital One doesn't need to be customer friendly as long as they get their money.