Capital One Home Loans

Capital One Home Loans Reviews



Overall 2.5 star rating2.50 of 5 (by 6 users)



Capital One Home Loans Review Summary

Capital One isn’t normally associated with home buying but its Capital One Home Loans is a branch of this well- known credit card issuer that does exactly that. Reviewers like Capital One Home Loans for the ease of applying for a loan online and they like the no hassle approach. But the bad outweighs with good, according to reviewers. Not only does Capital One Home Loans have a tendency to miss deadlines, many reviewers feel their business approach isn’t suited to making home loans and they should stick with credit cards and other financial offerings. “Apparently, Deadlines Mean Nothing to Them” is how one reviewer describes this service and the overall feeling is that Capital One Home Loans is a Mortgagae Lender to avoid.
17% of people rated Capital One Home Loans as 5 stars
17% of people rated Capital One Home Loans as 5 stars%
17%
17% of people rated Capital One Home Loans as 4 stars
17% of people rated Capital One Home Loans as 4 stars%
17%
18% of people rated Capital One Home Loans as 3 stars
18% of people rated Capital One Home Loans as 3 stars%
18%
No one rated Capital One Home Loans as 2 stars
No one rated Capital One Home Loans as 2 stars%
0%
50% of people rated Capital One Home Loans as 1 star
50% of people rated Capital One Home Loans as 1 star%
50%
50% 50% of people recommend Capital One Home Loans 50% of people don't recommend Capital One Home Loans 50%
 

Capital One Home Loans Comparison

5 star rating Most Helpful
Favorable Review
DEC
1
2007

this was truly an enjoyable experience for us!

when they say no hassle ... they mean it!

all i had to do was go online, fill out a credit ap, fax or email all verifying paperwork, few conversations over the phone.

that was it!! we closed inn about 2 weeks, with cash in our pockets, a cheaper interest...

review »
reviewer
helpful, Giving

ctstrain
Carriere, MS
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1 star rating Most Helpful
Critical Review
APR
24
2008

Capital One Home Loans advertists "Close in 10 days or less". Having transferred cross country and paying a daily hotel rate, I chose a lender that was "fast" to the best of my ability. I set an escrow closing date for the 30th of April, leaving almost a month in the worst case scenario.

Well it is the...

review »
reviewer
practical

User24
National City, CA
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Capital One Home Loans Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 4 of 6 sort by: most helpful | date | rating


2
helpful
votes
practical

SEP
11
2008
One of the worst customer service experiences I've ever had.  We were attempting to get a 1st mortgage on our home.  Our loan consultant, Pete Stewart, was unprofessional, lacked knowledge, did not follow through with anything, and refused to return phone calls.  We did everything that we were asked to do, immediately.  I couldn't even get a supervisor, Jason Lynch, to call back with even a courtesy call to let me know how the loan was progressing.  Capital One Home Loans was very quick to charge my credit card for the appraisal fee, and to put themselves on my homeowners insurance policy... review »
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1 star rating
reviewer
disgustedandmad
Holcombe, WI



1
helpful
vote
in debt, paying cash, practical

NOV
29
2008

I loved all of Capital One advertisements and there should be some compliancey inforcement agency that should insist upon them satisfying every customer based upon there advertised media.

The public is tired of these gimmicks to lure them in for the kill. Hidden agendas should not be tollerated and it should warrant heavy fines when they don't live up to there media flash. 


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3 star rating
elhaywood
Englewood, OH



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1
helpful
vote
practical

APR
30
2008
Follow-up. Capital One should stick to auto loans and credit cards. I have one of each with them and they're great. Because in those businesses, a missed credit card payment means a mere surcharge. And a missed auto loan check means the buyer will wait a few more days before driving off in a new vehicle. However, in the home mortgage business, a missed deadline means movers / shippers need to be rescheduled at great cost, and the buyer's life is suddenly ground to a halt without a place to move into. Capital One Home Mortgage, this has been a trainwreck. As I predicted in my previous review, Capital... review »
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1 star rating
reviewer
User25
National City, CA



D
an aggressive saver

OCT
14
2008
When applying for a home mortgage, Capital One was the way to go.  Not only was I facing a time crunch trying to close on my home in less than 15 days, but I was also doing everything remotely.  I was able to close on-time and with a lower rate offered by all other banks.  The advisor was extremely helpful and made sure that he requested everything from me that one time to cut down the back and forth transactions between us.  They were awesome and I would highly reccomend them!
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4 star rating
reviewer
jaking21
Memphis, TN



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