Capital One Home Loans Review

Capital One Home Loans advertists "Close in 10 days or less". Having transferred cross country and paying a daily hotel rate, I chose a lender that was "fast" to the best of my ability. I set an escrow closing date for the 30th of April, leaving almost a month in the worst case scenario.

Well it is the 24th, with only 3 business days till closing date, and still no final loan documents have been transmitted from Capital One to the escrow/title company.

It does not appear that Capital One understands how home loans work or the need to expedite in order to meet deadlines. Not only do they not live up to their advertisement of "Close in 10 days or less" they are three business days away from missing the escrow closing date.

I do not have anything positive to say about Capital One Home Loans for mis-managing the appraisal and causing the need for a second appraisal to be ordered, completely wasting a week of progress and wasting another week of hotel rent.

This group is incompetent. I could have gotten a lower rate elsewhere, but was sold on their online-connectivity and speed of processing. Nothing could be further from the truth. Not only is it difficult to reach my loan consultant by telephone, they appear to work short business hours and are often closed by the time I get off work.