Never use this company unless frustration is your goal!
practical
| Cons |
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SEP
11
2008
Capital One Home Loans —
One of the worst customer service experiences I've ever had. We were attempting to get a 1st mortgage on our home. Our loan consultant, Pete Stewart, was unprofessional, lacked knowledge, did not follow through with anything, and refused to return phone calls. We did everything that we were asked to do, immediately. I couldn't even get a supervisor, Jason Lynch, to call back with even a courtesy call to let me know how the loan was progressing. Capital One Home Loans was very quick to charge my credit card for the appraisal fee, and to put themselves on my homeowners insurance policy as the lein holder, even before the loan was approved! I had to cancel the entire long, drawn out process and to with another company. Don't let these folks waste your precious time. If you've already tried to deal with them, make sure you dispute the appraisal fee charge on your credit card, as they don't provide the service that advertise.
Capital One Home Loans is not recommended by disgustedandmad
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