Worst Healthcare Company Ever
Wish I could leave NEGATIVE STARS! I previously worked at a Healthcare Insurance company, in the customer care department. So I know the industry and its standards. I have never encountered a more RUDE, INCOMPETENT, AND DECEPTIVE company as this one. My insurance changed to this horrible excuse for a "managed healthcare pharmacy" in January. As a new member there was no hint of an onboarding team or service. I attempted several times using their app, their website, and calling their lack-of-customer service number to transfer the several medications I take due to chronic autoimmune health conditions. It all failed in one way or another to successfully transfer and set up my medications, not only as a new patient with medications, but also for receiving refills for these meds. First dont even bother with their app. I dont know where the data and request prompts go, but it isn't to the company. Medication transfer requests were made 3 and 4 times. But follow up calls to CVS told me no requests were ever received. Their website patient portal is just as bad. Calling their customer service number is an exercise in insanity! Their customer service agents are poorly trained and have no accountability. They never follow through with what they say so you are left fending for yourself. Once you do get a script transferred, they fail to refill it so you are not deprived of medications. I have argued til I was blue in the face about needing a medication that I had been out of for over a week! Not taking some of my meds will result in liver and kidney damage, and make me suicidal. This company should be investigated for malpractice and patient endangerment! Seriously!
ColleneL
Riverview Florida