They had been covering my meds then without notification they wanted prior authorization from my doctors. Once they got that they still would not cover. Then they want more information for a condition that I have had for several years. They will do anything not to pay for your meds. Having insurance through an employer you have no choice and no recourse and they know it. From reading the other reviews this is their normal way of doing business. I honestly believe that if your life depended on them covering your meds they would let you die before they get all of the information they want for their prior authorization. The doctor sends it in then they want more information another delay then they want more or deny it.