COMPUPAY Review

Overall 2.00 of 5 view all 4 reviews

RSL95MOM
Orlando, FL

Full service, priced for small payrolls. Accruals available!

appreciative of good service

Pros

Great customer service.

Cons

Can't add own codes, SUI rates

SEP

2007

COMPUPAY —

Compupay offers the full gamut of services, including direct deposits to more than 3 accounts, time off accruals, tax services, that the big guys do, but priced to appeal to smaller payrolls. (ADP has the same services, but is priced to save companies with large payrolls money -- plus Compupay gave us a competitive discount to our previous payroll company, which did not have self-entry and accrual capabilities!)

The only gripes I have with Compupay is that I have to call to have new deductions or payroll codes added, and some of my payroll codes require me to enter $$ (dollar) amounts, rather than hours (specifically Jury Duty and Bereavement).

COMPUPAY is recommended by RSL95MOM

Review inappropriate? Copyright violation?

add RSL95MOM to my friends list add to my favorites email to a friend subscribe to feed

Comments about RSL95MOM’s Review

We have experienced less than satisfactory services from compupay. Although the service staff is very friendly they many times cannot answer your questions or assist you with out having to seek assistance from others. When you set appointments with them they do not honor the times and may not even be avialble when you call at the appointed time. When you need help inorder to get what you are paying for they will work on it but it may not be resolved in a timely manner. "You get what you pay for" that was the recommendation we received before we went with them and now I understand that this was a polite way to caution us. I wish we had given this more attention.

Sounds like it was written by Compupay's marketing dept. Was it written verbatim from the box?

Worst customer service I have ever experienced. I have been calling for 2 days, leaving messages, sent emails and no one has returned my phone call. I am unable to process payroll for tomorrows check date.