CCO Mortgage Review

We finally scraped enough to pay off our mortgage.   I called for instructions, they gave me the payoff amount and wiring instructions, so I wired the funds.   They wouldn't apply the funds to my account for over a week, and refused to send a deed release untill I paid extra interest plus a document processing fee which is not in the loan terms.  

I made several phone calls to resolve the extra interest payment they wanted, and here is the really strange part, each person would give me a different figure on what they wanted me to pay, to finalize.    Most of the figures were around 1.5 greater than a regular month's interest payment.  

Thinking I must be missing something, I went back and reviewed my payments and sure enough, I had fully paid all the principal and interest up to the payoff date when I wired the final funds. 

I can only wonder how many people are being ripped off by CCO Mortgage, because they don't think they can fight it, and end up just paying whatever to be released from them.