CCO Mortgage Review

I reciever an automated call Fromm CCO Mortgage stating I had not made my monthly payment. When connected with a customer service rep, I told her I had attempted to make my online payment on Friday, however the system stated it was down and I should try again later. I logged in on Saturday and made the payment, which was actually the due date. I printed out the verification. The rep proceeded to tell me they had no record of my being online either day, inferring that I was lying. I faxed the verifcation to them and they stated it wasen't a conformation. Still it was proof that I was online on the site and had made the payment. They stated that I must not have compleated the payment. I assured them I hit the submit button as I have every month for the past 5 years. I spoke with 3 separate reps two of which were condescending and rude letting me know they were not required to wave the $146 late fee. I had no choice but to go back and make another payment along with the extra fee.

Why do they call it CUSTOMER SERVIVE?  It should be licenced to steal?

I did not choose CCO Mortage, Wachovia sold my Mortgage to them twelve years ago.

If you are smart you will not choose them either!