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Buy.com

Buy.com Reviews


www.buy.com



Overall 3 star rating2.75 of 5 (by 16 users)




Buy.com Review Summary

Many general retail sites exist on the internet and one of them is Buy.com, a retail store that sells a wide array of merchandise from toys to electronics. Buy.com is liked by reviewers for its wide selection, lower than average prices, and free shipping on many items. A few reviewers complain about the length of time required to receive shipment and the customer service, as one reviewer summed up with the statement “Great Selection, but Disappointing Customer Service”. It makes Buy.com a good but not perfect Shopping Web Service for those in the market for electronics, books, and more.
25% of people rated Buy.com  as 5 stars
25% of people rated Buy.com  as 5 stars%
25%
19% of people rated Buy.com  as 4 stars
19% of people rated Buy.com  as 4 stars%
19%
1% of people rated Buy.com  as 3 stars
1% of people rated Buy.com  as 3 stars%
1%
19% of people rated Buy.com  as 2 stars
19% of people rated Buy.com  as 2 stars%
19%
38% of people rated Buy.com  as 1 star
38% of people rated Buy.com  as 1 star%
38%
44% 44% of people recommend Buy.com 56% of people don't recommend Buy.com 56%

Buy.com Comparison

5 star rating Most Helpful
Favorable Review
AUG
16
2007

Bottom-line: Unbeatable selection, competitive pricing, outstanding customer service, free shipping on a large selection of items, and the proximity of one of the companies warehouses close to where I live, keep me coming back to Buy.com. 

In the world of electronics and computer on-line purchasing,...

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a bargain hunter, an online shopper

TheBard
Aurora, IL
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2 star rating Most Helpful
Critical Review
APR
2
2008

This is my third purchase from Buy.com - and my last.  I cannot tolerate the insanely slow shipping.  Granted I selected the free shipping option which states that it takes 5-9 business days.  My order wasn't even shipped out of their warehouse until day 6 and then their free shipping sent my MP3...

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reviewer
an avid online shopper, an online shopper

beebuzz
Geneseo, IL
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Buy.com Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 16 sort by: most helpful | date | rating


3
helpful
votes
an avid online shopper, into trying new things

AUG
16
2007

Buy.com is an on- line superstore with a wide variety of products available for on- line purchase. This web service, based in Aliso Viejo, California, has an inventory that includes more than 1.5 million products, making Buy.com one of the largest retailers in cyberspace.

Web Service Commentary:

Buy.com is a popular place for making on- line purchases of many different types of products. I have used this site a couple of times, to purchase books. There are not as many books available in this site as with others, like Amazon.com. But there are enough to keep my interest in the site.

Buy.com has...

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4 star rating
Bryan-Carey
Houston, TX



1
helpful
vote
not rich, a bargain hunter, an online shopper, budget conscious, daily computer user, value conscious, a comparison shopper

APR
11
2008
 I purchased (paid for) a HP computer fom buy.com. It was just the deal I had been looking for. I have bought several things online from several places most of which went very well except for one item I had to return and wait on the replacement. This is my first expereince with buy.com but with being so well known and a large company and several good things I had read of other peoples experiences with them It didn't even cross my mind this might be trouble. Well I ordered and paid for this on Mar 18th 2008 and still have not received it yet. I have spent many, probably hours total talking on the... read full review »
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2 star rating
reviewer
rebelron
El Dorado, AR



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1
helpful
vote
a bargain hunter, a comparison shopper, an online shopper, value conscious

FEB
27
2008
I used buy.com for the first time last month because they had an amazing deal on an mp3 transmittor.  So I put my order in and everything looked fine.  Then I got an email saying it was shipped and I eagerly awaited my package.  A few days later and nothing.  I went on buy.com to check my account and tried to click on the tracking number.  It came up that that number didn't exist.  I waited a bit longer, nothing.  Finally after almost 2 weeks after it said it was going to ship, I contacted customer service.  Apparently even though I got an email that said it was shipped, it was not.  They... read full review »
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1 star rating
reviewer
museumgal
Norman, OK



D
Every day computer user

APR
5
2008

On 4/2 I ordered a refurbished ipod from Buy.com under my name using my husband's credit card. The card did not have enough balance thus the transaction was denied. No problem. Next day I order item again using my husband's name and Visa debit card. They processed this order, but also applied the debit card number to the first order which was under my name. Therefore, the money was deducted from my checking account twice and duplicate orders were processed. As soon as I got e-mails that both orders had been processed and my bank account charged twice I called customer service to get one of the...

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1 star rating
gilmore
Edgewood, TX



D
a bargain hunter, an online shopper, budget conscious, expecting good, fair service, into finding great deals online

NOV
23
2007

I have been buying equipment, CD's, DVD, peripherals, etc at Buy.Com for many many years.

I am continually impressed by their highly competitive prices and their efficient shipping and customer service departments.  Additionally, many many items I have purchased have included rebates that manufacturers have set up just for Buy.com purchases.  A sampling of some items I've purchased and received a rebate are: Software, iPod docks, A/V connecting cables, Brother P-Touch labeler.

Many items include free budget shipping.  Selecting budget shipping puts receipt of your goods 7-10 days away.  I've...

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5 star rating
metsjets
Carlstadt, NJ



D
into trying new things, not one to take bad service lightly, daily computer user, a bargain hunter, an online shopper, expecting good, fair service, into finding great deals online, an avid online shopper

DEC
6
2007
I found buy.com through an email advertisement. They were selling an MP3 player for a very discounted price--exactly what I was looking to get my step-daughter. Unfortunately, when the package (a plastice bubble envelope) arrived from the post office it has been slit open and my item was missing. Although I know that wasn't Buy.com's fault, their customer service/claims service is AWFUL!! Because the post office did actually deliver the package (even though it was empty!!) Buy.com will not send me another MP3 player OR refund my money!! And they don't (or at least didn't for my purchase) offer... read full review »
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2 star rating
reviewer
Bellasmama
Wheatfield, IN



D
expecting good, fair service, budget conscious, a comparison shopper, a believer in communication

NOV
14
2007
I recently bought Toshiba notebook from buy.com and It's working just amazingly. Great config, great style and great prices.
TOSHIBA X205S9359 17 in Satellite Laptop Computer Notebook. Toshiba Satellite notebooks feature high quality PC technology at price points for every budget, offering the power and convenience of mobile computing at a great value. Engineered to deliver solid performance, these notebooks can handle todays most popular business applications. Their stylish, smart design is enhanced by features unique to Toshiba. And they are built to be durable and reliable, so you can be confident...
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5 star rating
reviewer
gurmeet
Edison, NJ



D
into finding great deals online, a comparison shopper, value conscious

NOV
27
2007

Buy.com Review

This review is based on the shopping part of my experience as i have yet to recieve my merchandise.  What brought me to the website was an advertisement for 40% off electronics. Once I got to the homepage browsing all the deals and sales was very user friendly. They even go as far as to posting what items are selling the best at what percent from yesterday.  I ended up purchasing a mp3 player and external harddrive both deeply discounted and cheaper than the other online site named after a major river. I went for the free shipping that takes approx. 7-9 days. A great experience...

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5 star rating
reviewer
SoldierMedic
Killeen, TX



D
an online shopper, an avid online shopper, expecting good, fair service, appreciative of good customer service, not one to take bad service lightly, daily computer user, a comparison shopper

DEC
30
2007

Buy.com has the worst customer service.  They have no phone number to contact them.  I sent 8 emails without response from customer service.  Shipping was several weeks but site indicated would ship in 1 to 2 business days.  I asked customer service to call me because on their web site it says you can ask customer service to call if there is a problem.

They substituted a product of lesser quality without my permission or their notification to me.  Even to this day their online account review shows shipping the correct product.  Customer support does not answer my emails.  This was a purchase...

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1 star rating
reviewer
bwalkerus
South Zanesville, OH



D
budget conscious

OCT
23
2008
I recently ordered a 7"lcd digital piture frame.But the remote was'nt working properly & I sent it back.The last mail I received was abt how to return the product.after that I have sent many mails regarding my questions like when can i expect my replaced product etc etc....but no reply till now.The only way to reach them is through e-mail.no contact number which makes process even slower...please dont buy anything from this site.
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1 star rating
reviewer
Anjaleeno
Lewisburg, OH



D
a bargain hunter, budget conscious

DEC
13
2007

Buy.com is a number one site for cheap and good electronic goods, specifically computer parts. I am a customer for about 3 years now of them. They have excellent sale items some times. keep on watching the site. You will get a very good deal on memory cards, flash drives, cameras. Their customer service also very good.


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4 star rating
reviewer
subusurvey
Randolph, NJ



D
Every day computer user, quality conscious, not rich, a busy person, cost-conscious, practical, a bargain hunter, an online shopper

NOV
18
2008
Yes, Buy.com is better and faster at Buy's Ebay store. Plus, if they say they have it in stock, it's in stock. Twice at Buy.com I had to cancel an order because it wasn't in stock, and nobody updated it on the Webpage. But at the Ebay Buy.com store they always seem to update it.
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4 star rating
reviewer
Rayall
Norwalk, CT



D

MAY
6
2008
   

Buy.com is BS web, Do not buy anything from buy.com

Buy.com puts FAKE Advertisement, Never received my order

 


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1 star rating
reviewer
BS-BUY-COM
Aliso Viejo, CA



Reviews of Buy.com

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