Buy.com Review

www.buy.com

Overall 2.75 of 5 view all 16 reviews

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museumgal
Norman, OK

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Great prices, if they don't screw you over.

a bargain hunter, a comparison shopper, an online shopper, value conscious

Cons

never received the product, bad customer service, mess up order

FEB

2008

I used buy.com for the first time last month because they had an amazing deal on an mp3 transmittor. So I put my order in and everything looked fine. Then I got an email saying it was shipped and I eagerly awaited my package. A few days later and nothing. I went on buy.com to check my account and tried to click on the tracking number. It came up that that number didn't exist. I waited a bit longer, nothing. Finally after almost 2 weeks after it said it was going to ship, I contacted customer service. Apparently even though I got an email that said it was shipped, it was not. They did refund my money but they were out of stock on the product. I emailed them multiple times trying to get some sort of rain check because it's not like they were out of stock when I ordered it, they just screwed up shipping it. But with no luck. They screwed up my order and I got screwed out of a good deal. I had no problem waiting for the product to come back in, I just wanted to be able to get it at the deal of the day price that I originally ordered it at. They were no help and I didn't even get a response to my last email. I'll never get my hopes up of getting a good deal on a great product again because I shall never order from buy.com again because no matter how great the price, it doesn't matter if you don't get the item.