I was really disappointed in this shampoo. I've used so many Burt's Bees products, and there aren't many of them that I don't like. I have been using mostly organic products for a while now, but my shampoo and conditioner were the last things I switched over. I immediately went for Burt's Bees because I trust the company and have used their products since high school. When I opened the bottle, I was in love! It smelled amazing. I put a little on my hair, but I had trouble working it through my hair. It didn't lather like most shampoos, but I understand that's because it lacks a lot of toxic chemicals. I put some more on my hair so I could get it through my entire head. After I rinsed it off, my hair felt heavy and had a weird texture. I followed with the conditioner that goes with this shampoo. I dried my hair, and it felt like straw. It wasn't soft at all, and this shampoo is definitely didn't give my hair volume.