Burt's Bees Very Volumizing Pomegranate and Soy Shampoo Review

I generally use inexpensive shampoo, like Dove or Aussie, but last week the Burt's Bees section at Wal-Mart caught my eye. I found myself looking at the Very Volumizing Pomegranate and Soy shampoo. The price seemed steep to me ($8 for a 12 oz. bottle), but I've been wanting to find a shampoo that might treat my hair better. I decided to splurge on myself and bought it. I really wish I could have seen the other reviews here first.  The first time I used the shampoo I was surprised at how thin it was. But the real shocker came when I put it on my hair. It wouldn't suds up. Not at all. I kept putting more and more shampoo on so that I could wash all of my fine, medium length hair. It seemed like glue in my hair. After washing it out I noted that my hair seemed waxy, and I had to put on a lot of conditioner to remove that feeling and make it soft again. I color my hair and after the hair was dry I noticed that the color seemed duller, not as shiny as before. The second time I shampooed with it I was careful to make sure my hair was very wet before using it. I thought maybe the first time I hadn't gotten the hair wet enough the first time. It was the same as before. No sudsing, waxy/sticky feeling. and dull hair color. This shampoo is the worst.

Today I called the customer service line to complain and ask for a refund. I was astounded to hear the customer service person say that I am welcome to return the shampoo to the store.  Most companies prefer you to work through them rather than the retailer. Well, I am going to return it to the store, and I'll never buy anything Burt's Bees again.