Budget Rental Car Review

Overall 2.52 of 5 view all 42 reviews

ShawnChen
Danville, CA

Bad Service, Lies

family traveler

Pros

They have cars., need improvement

Cons

waited for over ten minutes in line, hopeless, poor customer service, Airport too busy to get good service, Waited in line for nearly an hour, Disrespectful customer service., Many of them are PT Cruisers.

OCT

2008

Budget Rental Car —

I book my one week minivan via hotwire with Budget rental car. When I arrive at the counter, The female manager won't call me to the counter, she is on personal phone call,which I can hear everything she said. I wait for 10 min, the 2nd person shows behind me.We ask her, can someone help us? She was burst into attitude, and told us,"just wait,she has problems with the work schedule". Finally after 25 min, she check my reservation, and told me I have to get a free upgrade to a big SUV. I told her I just want my reserved minivan. She claim nothing available, but I saw so many in the parking lot,why? She ignore me,and walk away from 15 min. She is the only person in the counter, I was so mad. I ask for supervisor, she said she is the one.....Finally after 45 min, she gave me the car key with the real bad attitude. It ruin my vocation feeling at the begining.I strongly told evryone....Do not rent from Budget Rental car @ JFK...