British Airways Review

My husband and I had a very bad experience caused by a 2-hour flight delay leaving Heathrow on British Airways. The flight crew kept us informed and we felt confident we could make our connecting flight in Chicago.

The helpful BA flight crew were the total opposite of the crew who met our flight, unloaded our bags, etc. We ended up having to spend the night in a nearby hotel, re-book a flight at our cost, and endure other related costs (meals, phone calls,  ground transportation, etc.)

I saved every receipt,took photos of bags that were tagged wrong,  and documented the entire experience including all details. I then went on the internet and researched how to write a letter of complaint. I recommend reading and following those ideas!!!!

 The British Airways Customer Service Department --- details also found on the internet --- reimbursed us promptly for our costs, explained what went wrong, and promised the problem is  being looked into.