Brita Disposable Faucet Filter Review

Overall 4.25 of 5 view all 4 reviews

gklimczak
Akron, OH

What a surprise!

practical, not very handy, messy, appreciative of good customer service, expecting good, fair service, an on-line shopper

FEB

2008

We had PUR faucet mount water filters for a few years - I will be reviewing them soon. Anyway, I had seen the Brita disposable faucet mount systems for the kitchen and bathroom, and decided to try them to see if it would be more cost effective to use a disposable unit rather than getting replacement filters every month or two. I had to call Brita for the different faucet mounts that they offer free of charge - the ones that came with the unit did not work right with our faucet - probably part of the problem we had with one of the PUR units. They were really nice on the phone, and I got the extra mounts really quickly. I installed the unit, and used it as we usually do - for just about everything - to fill the coffee pot at least once a day, for iced tea, for drinking water, to mix concentrated juice, to make Kool-Aid, for ice cubes, for drinking water for the bird and cat - you get the picture. I was really impressed - I installed the unit in May, and was still using the same unit in September, and the light was still green. When the light starts flashing red, you are getting low on filtration and need to get a replacement. Anyway, I was getting the coffee pot ready, the light was still a steady green, when I suddenly had water all over the kitchen. Somehow, the unit had sprung a leak. I called the 800 number listed on the directions the next day, and they said they would send me a return label so that I could send the defective unit back to them, and once they got it they would replace it with a new unit. I sent the unit back, as instructed, and waited. And waited. And waited. Just before Christmas, I called them again, and was told that they had not received the defective unit. They suggested giving it a few more days, in case communications had gotten messed up with the holiday rush, etc. I gave it another 2 weeks, allowing for Christmas and New Year's, and then called again. I was again informed that they had not received the old unit, and that company policy required that the old unit be returned before a new unit could be sent out. The CSR was really very nice when I said something about this policy. She spoke with a supervisor, and it was decided that since the only times I had called were for the different faucet mounts and the defective product, they could make an exception and send me a new unit. I was quite impressed - the original unit lasted a lot longer than I really expected it to, given how much we use it (yes, I did buy another one while all this was going on), and each and every CSR that I spoke with was really great, courteous and polite and trying to help. I would really recommend this to anyone who is looking at these units - I set great store by customer service, and theirs is great. The units are a little pricey to start, but they do last a lot longer than I thought, a lot longer than I got with the PUR replacements for their unit, so cost is at least equalized, if the Brita is not any cheaper. I have not yet done the math on that one, since the kitchen unit went out on me and I had to start over, but I am very pleased so far with the customer service and the taste of the water. We have city water, and can really tell when the water has been treated at the plant - everything smells and tastes like a swimming pool. A really great product.