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Bridgemaxx hurts business


from Missoula, MT

Comments about Bridgemaxx:

Coffee shops and other businesses offering wireless internet access are a great service for business meetings. However, when the wireless service is poor, the shop empties out. That's what's happened to the Hardback Cafe in Missoula, MT. The coffee is great. The service is great.

I frequently go there between meetings and errands, as my home office is out of town. Lately, however, their wireless has been up and down. So, when I get there, get my laptop set up, and get my coffee, I have to turn around and pack it all up and go somewhere else because I can't have a meeting with a web development business associate with no wireless. So, today, we went to City Brew where the wireless is great too! To my surpirse, another business acquaintance, who I frequently visit with at Hardback Cafe was at City Brew. She couldn't depend on the wireless at Hardback Cafe either.

The problem is BridgeMaxx. Hardback Cafe switched to BridgeMaxx because their previous provider wasn't all that great. BridgeMaxx is worse. The poor staff is trying to take care of counter and drive up customers while dealing with complaints about the wireless internet connection. After they reset the modem, the signal works, but the login screen is an admin screen. The baristas are not technical support for wireless. I even spoke to the tech support for them one time, when they were trying to help. BridgeMaxx should be able to figure this one out!



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