Braun Tassimo Coffee Maker Review

Customer service is terrible at Tassimo. They are unresponsive, unorganized and just an overall mess.

Our machine broke so I called to inquire about my options. I was told that they would send a pre-paid box. The box would go to the repair center and then they would call with a repair estimate. I called each week to ask the status and they had none yet. Then three and a half weeks later the machine just showed up to me in the same box.  Inside the box was no explanation whatsoever AND the accessories sent back were not even ours. The machine and accessories were covered in dirt, grease and grime. They weren't just dusty or lightly dirty...they are so bad that we do not EVER want to use the machine again or even have ti repaired. It is disgusting. I called to talk to customer service to ask what happened and they offered no reasons, logic or even excuses. They only said that they would send another box to look at it again. Forget it! It is trash!