When looking for a gift for my wife and I decided to check out this website after coming across it through some searches online. It has a very large selection of options, so it did take some time to sift through them all, even when having an idea of what styles she likes and what size she wears. After spending a good deal of time navigating the website, I was finally able to find an appropriate gift. The checkout process was relatively simple and straight-forward, which was a pleasant experience, especially after the slow navigation earlier. However, the shipping did take longer than expected. I had decided to give a special gift relatively last minute (as opposed to for a birthday that has a set date), and the slow shipping made me nearly miss the day I planned to give the gift. Other than that, it was a pretty good experience, and I would recommend this site to others, although I would warn that you want to leave extra time, both for browsing and shipping.

utlegospam

Utah

I ordered a bra from Bra Experience because it was the only place I could find the particular bra I was looking for. Sadly, the experience I had has turned me off from shopping with them in the future. To begin with I hate bra shopping. Speaking as someone who has a larger chest, it's just never been a super great experience for me. I was excited when I not only found Bra Experience, a online place I could buy bras from but a bra that I had been searching for. Unfortunately the website doesn't work very well. Ordering is kind of a hassle. Shipping took three times as long as if should of. I also didn't get any responses from their customer service no matter how many times I emailed them or called them. I did finally get the bra I ordered, but by the time I got it I was so upset with how the company had handled my transaction that I wasn't even that excited to get my purchase. I would urge you to avoid shopping with Bra Experience,learn from my bad experience and go somewhere else.

ifish42

USA

I have to say, I never really thought there were so many types of bras in the world until I found this site. I guess I never really explored my bra fashion sense before. The BraExperience.com has bras in every size you can think of. They have all the styles I like, from a cutesy pair of panties to a full blow him out of the water adventure! I love that their price ranges are nearly as extensive as their lingerie selection. I was able to find a particular type of bra that I had been looking for for a while yet was unable to locate at other more traditional stores. It was relatively inexpensive for the style I chose. I also purchased a small gift for my husband. When I placed my order, I found out that the shipping on my order would be free, a nice surprise for me. Their men's selection consisted of about 10 different items and most of them were a bit more novelty based. They were cute but, they didn't have any pajamas. I really hope they change that. As far as the amount of time shipping took, I thought they were pretty efficient, I received my order within a week of them processing and charging my credit card. I also noted that there is a 10% restocking fee on returns so I triple checked the sizes prior to checkout. The site had a lot to choose from in the area of accessories and similar items as well - which actually surprised me. I am sure I will shop there again at some point, but probably not too often. Product Selection Women's selection is extensive while they have about 10 items for men. Shipping and Returns They do have a restocking fee

Estella1

USA

VERY SHADY!!!! absolutely horrible and non-existent customer service. Ordered an item and received it 2 months later, with absolutely no communication or e-mails from them. You receive no confirmation email that the order was received and no shipment e-mail. Had NO idea what happened to the order, because no communication was ever received from them. When you call them, it sounds like a residential phone number. They do not return calls or e-mails and there's no way to get in contact with them. The only thing going for them is their pretty website.

casey7777

USA

I purchased 5 bras and had to return two. After a couple of weeks of not receiving a refund, I tried contacting the company by mail and by letters. Not only did I never receive a refund for the products I returned, but I tried calling multiple times and no one would even return my calls. Do not be tricked into buying something from this site!!

ViciousTruffle

USA

This review has been updated with new info from vendor. Customer Service contacted me to let me know there is a delay from the manufacturer. They supplied me with the estimated ship date and confirmed that my card won't be charged until the product ships. Not happy with the delay but in this instance Bra Experience was up front with their message and my card hasn't been charged. Good communication, they just need to improve the speed of reply back to the customer. I've waited over three weeks for my order. Repeated requests for status updates go unanswered.

ARooks

USA

"Do NOT buy from this merchant! I ordered a bra in my normal size and it was sooo small. I wrote an email as instructed on their website with a new size to be sent. It was within the time limit (the day after it was delivered).I have been waiting 2 1/2 months for an exchange! 3 emails sent with no response. And try to call their customer service number...their mailbox is full!"

Peabody51

USA

I ordered two items from this Company. I received a package for one of the orders but it was not the item I ordered. I sent it back and also emailed them per their policy. I also stated that the restocking fee should be waived since they sent the wrong item. The second item took so long to come, I emailed asking to cancel the order. Of course, after i sent the email, the item was sent. I immediately returned it and emailed them again stating that I had cancelled this order so they should not have sent it. Unfortunately, I am without both items and the money has not been returned to me. I have tried contacting them by phone but all I get is an answering machine that I can't even leave a message on. The Company also does not respond to my emails. I don't know where else to turn to get my money back. I feel like they use their website to steal from customers.

pwqueen

USA

Time, energy and disappointment has been my experience to date. I have sent six e-mails requesting help with an exchange. I have not had one response from the bra experiance in all my attempts to reach them. There was no number to call them. I finally called my credit card company and they are crediting my card and researching it curently. I just found this review site looking for another way to contact them. After reading the reviews, I am glad I did not send the merchandise back without a call tag and or response from anyone. The reason I was excited to use their sight is I am small framed with large breasts, and was very excited to find large cup sizes in 32's. Never ordering from the company before, I decided to go up to a 34 band. I ordered three bras in my size plus the larger back size. Instead of having extra room in the band, I could barily hook any of them they were so tight. This is after they took Three weeks to come, and I was already gone on vacation. I also ordered a nighty with a built in bra, it was the same as the bras to tight in the band. It is such a shame, as the items were quite lovely. they are bagged and ready to go back when I can get a response and a propper address or call tag. This type of experience is exactly what kept me from shopping on line for years. It gives a BAD name to web shopping. I have no Idea how this will turn out at this time. I am in hopes my credit card company will be able to resolve this.

kslred

USA

One of my favorite Fantasie bras apparently has been discontinued.  It's been hard to find in my size, online or otherwise. I was delighted when I found it at a very inexpensive price online at Bra Experience.com, and without shipping charges!  However, after reviewing the other reviews here, I was pretty nervous. Desperation made me decide to give them a try anyhow. I'm glad I did.  The process was completely painless:  I received the correct bra (at less than half the usual price) a week after ordering it, far quicker than the 2 to 3 week period promised. Perhaps they've ironed out the issues they had before, or perhaps I was just lucky.  However, based on this experience, I'm happy to try my luck again. 

Gracie92110

San Diego, CA