Bosch Nexxt Washer - 300 Review

The washer overall is a great one, I've just encountered a problem with a error code 13, the manual that comes with the washer is no help. I called the Bosch help desk line, while the operator was very nice she informed me that she had no idea what the error code was, she did tell me to check the water inlet lines to make sure that they were not clogged. This felt like a get me off the phone answer. I did have better luck sending Bosch an email, I was told the error code 13 was a clogged drain pump/hose, which I figured since the washer wasnt draining all the way. Never owning a HE front loader i was a little hesistent to start loosening screws, I was given the # to a local Bosch service rep, he didnt sound to promising from his answering service. It looks like Bosch has a limited service network, since I was only given 1 tech in my area, and he was 35 miles away. I did call a small local appliance store near my home, he advised me he didnt service Bosch appliances but did tell me some basic info about HE front load washers. They have an access door/port on the front, the manual gave no info about this, other than it will expose sharp edges, points and electrical connections. The local guy advised me that there is a drain pump clean out behind this door, turn counterclock wise and proceed to clean out any debris, there will be alot of backed up water so i would suggest moving the washer to a outside location if possiable. I did all the above steps and so far so good, if I had to rate my experience it would go as follows.

overall product quality: 10 out of 10 great washer wahes good, rinses clean, clothes are almost dry after spin cycle.

800 help desk: 2 out of 10 nice people, have no clue about product and product problems that may arrise.

Email support: 10 out of 10 Fast response, gave me an explanation of the error code associated with my problem, and a local tech to fix.

Do it yourself: 9 out of 10 once the problem was diagnosed the hardest part was moving the washer to a good location to allow for excess water drainoff. Drain was easy to clean and time frame was about a 10 minute fix.

With Bosch I would suggest researching your local repair guys before buying, I found out that the tech that Bosch suggested was not a reputable repair center, but after 1.5 years of ownership this was the first problem we have encountered.