I have been using this product for over 20 years. (20 years?!? You've got to be kidding me. Well, time flies, I guess.) I got it as a gift at a Christmas swap event and I was hooked. Granted I think I was 6 at the time and it came with a fancy shoelace to hold them all, which I proudly sported in my school pictures, (much to my mother's distaste), I love it. I have tried many products over the years by this company, but I love their lip balm. It smells great, I've found very few that I don't like , that being said, it comes in so many flavors, you're bound to find at least one that you don't care for. I think my very favorite is cotton candy or watermelon. It glides on nice it has a nice, not sticky texture. It's not gritty or slimy, it leaves your lips feeling nice for a decent amount of time. I feel that it definitely stops my lips from being more chapped, but I'm not necessarily sure it does anything to heal them, that's why I gave it an 8 instead of a 10. I think it's more for cosmetic use than it is for serving a medical (improve chapped lips) purpose. That being said, I love this product, medical or not, and I will continue to buy it as long as they continue to sell it. It's pretty, and smells nice, and makes my lips shiny and happy!