Don't care about the customer
coffee lover, wine lover, brew guru, a healthy cook
FEB
16
2008
Boca Java Coffee —
I was a Boca Java customer for close to a year and did enjoy the coffee, but the customer service was extremely poor, along with supporting their "member claims". My first problem with their service had to do with never receiving the free sample that was supposed to come with each shipment. When I contacted the customer service via email regarding this, they merely repeated my email back to me. When I questioned it again, they gave me the directions on how to get the free sample. I told them that was exactly what I had done; they then repeated that email back to me; I repeated the same thing back to them. I don't believe they ever bothered to read what was written. They finally answered they could see I had selected whatever roast for my free sample, but it was not showing in my order (and it did not arrive in the order). The next problem I had was I selected whole bean, yet received ground. I figured I must have made a mistake the first time, so after that I was extremely careful and double and triple checked each time before I hit the final button. The last time I ended up with grounds I related all that to them. They told me to be more careful. I told them the same thing again, I had triple checked; they said I could send it back (which meant I would be out the postage coming to me and going back). I told them to never send me any more coffee, do not ever charge me anything more. They never even said goodbye to me. When I went to check on the status of that final order, I couldn't get into my account, they had just cut me off.
Boca Java Coffee is not recommended by Susumarie
Comments about Susumarie’s Review
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