Blue Mountain Greeting Cards Review

www.bluemountain.com

Overall 3.33 of 5 view all 3 reviews

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alludep
Oak Bluffs, MA

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Cards May Be Nice But Try Cancelling Your Membership!

an avid online shopper

Cons

disreputable, dishonest, misleading, unethical

MAY

2008

I, like others, thought these cards were cute and signed up for the trial thinking how fun it would be to send friends and loved ones cards now and then. The cards aren't the problem here...it's the business ethics of the company. Yes, you have to give them a credit card before starting the trial..this is standard. But when the trial is over and you decide you don't want to use the service anymore just try to cancel your membership! If you can even find a "contact us" section you learn that there is no way to e-mail the company and for "Security Reasons" you cannot cancel your membership over the internet but only by phone. Upon calling the phone number provided you go through the usual "Press 1 for more options" and when you dial the specified numbers for an operator are told "this is an invalid option".

I got desperate enough and went to the BBB site (Better Business Bureau) only to find that there are over 100 complaints out about this company. I did find a person's name on the BBB site and tried again with the name to call and cancel my membership. At the "Enter the person's last name followed by the first" prompt I was again stonewalled with "This is an invalid entry".

So I have now spent over an hour and a half trying to cancel a membership that should have taken three or four mouse clicks to accomplish. This company's policy to not cancel memberships on-line for security ireasons s bogus and dishonest. WATCH OUT!!!