Didn't deliver flowers at funeral
We relied on bloomstoday.com for my father's funeral floral arrangements as they were recommended by the obituary site echovita. A lot of our friends and relatives used that link on the obituary for the bloomstoday.com and sent floral arrangements to be delivered at my father's funeral. Well, from all the flowers that were ordered and paid for, not a single bloom made it to the funeral at the time they were supposed to be delivered, or later that day or the day after… No flowers were delivered. When I reached out to bloomstoday.com, I was told that they can help me with my order, but all those other people that sent flowers for my father's funeral will have to call themselves…. For my order, the bloomstoday.com lady said she found the delivery confirmation number "but it didn't look right"… She would not provide me with the local florists info so I can address this locally, because she said "bloomstoday.com are the florist and they take responsibility" for the heart breaking failure. And yet, they can't help me with the rest of the flowers, not even to redeliver, unless each person who sent flowers called them directly. Now, my father is gone and buried, we trusted bloomstoday.com to simply do the job we paid for and they failed. This is not a moment we can take back and redo, my father is already buried. Shame on them for allowing such reckless incompetence at people's most vulnerable time!
MCol
Virginia Beach, VA