Blockbuster Online

Blockbuster Online Reviews


www.blockbuster.com



Overall 3.5 star rating3.45 of 5 (by 65 users)



Blockbuster Online Review Summary

DVD rental stores offer an inexpensive way to enjoy movies and one the premier names in DVD rental is Blockbuster Online. This DVD rental system is the online accompaniment to the Blockbuster physical location stores and members like the fact that they can return the DVD they receive in the mail to a Blockbuster store for another movie. Members in general feel that Blockbuster Online is “Very Quick, Easy, and Effective”, but there are others who feel the service has gone downhill, with one reviewer commenting that Blockbuster Online is “Undependable and Costly”. Blockbuster Online is still a popular Entertainment Web Site, but potential customers should beware of changes to plans and prices that have caused Blockbuster Online to lose some of its appeal.
35% of people rated Blockbuster Online as 5 stars
35% of people rated Blockbuster Online as 5 stars%
35%
20% of people rated Blockbuster Online as 4 stars
20% of people rated Blockbuster Online as 4 stars%
20%
15% of people rated Blockbuster Online as 3 stars
15% of people rated Blockbuster Online as 3 stars%
15%
15% of people rated Blockbuster Online as 2 stars
15% of people rated Blockbuster Online as 2 stars%
15%
15% of people rated Blockbuster Online as 1 star
15% of people rated Blockbuster Online as 1 star%
15%
63% 63% of people recommend Blockbuster Online 38% of people don't recommend Blockbuster Online 38%
 

Blockbuster Online Comparison

5 star rating Most Helpful
Favorable Review
OCT
27
2007
A friend and fellow movie lover turned me onto Blockbuster Online. No longer do I have to trudge to the local Blockbuster, and no longer do I have to rely on Pay Per View. I can have as many movies as I want when I won't. Movie freedom.

For a base price of $17.99 per month, although there are other plans...
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2009 Advisor
Budget-Conscious, Movie Reviewer

LauraBelle
South Elgin, IL
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1 star rating Most Helpful
Critical Review
JAN
4
2008
My email interactions with Blockbuster after talking to several people and finding out that I'm being charged way more than others for a lesser plan...

My first e-mail:

"I would like to know why my service charge is raising when my friend who has the same subscription as I do is still only paying the first...
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reviewer
TV junkie, not easily offended

fairlewis
Yakima, WA
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Blockbuster Online Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 13 of 65 sort by: most helpful | date | rating


3
helpful
votes
a woman, a pet owner, into trying new things, value conscious, Internet User, daily computer user, an Internet surfer, a lover of classic cars

JAN
27
2009

So I recently visited my local Blockbuster store where I spend at least two hours a week 15 minutes at a time deciding which season of which show I just have to rent so I can catch up on some pop culture seeing as how I've living under a rock for the last 5 years - or at least it feels that way sometimes . So anyhoo I'm there and I happen to notice a HUGEsign in the window claiming that this store is  " NOW HIRING ". Now this sign has actually been there for at least the last 3 months and seeing as how every time I go to this store, day or night, weekend or not, I only see one of the same 3...

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1 star rating
2009 Contributor
ROBIKINS
Tucson, AZ



2
helpful
votes
appreciative of good service, an admirer of creative things, into trying new things, Budget-Conscious, movie addicts, demand quality care, daily computer user, Entertainment nut!

NOV
18
2007

I met Netflix as a mystery shopper, which I signed up to get a movie a week for $4. They paid for it.  After a month I am to quit.  1 movie a week?  Takes 3 days to arrive in the mail, watch it & send it back & wait for another next week.  Pretty stupid......

Then Blockbuster, who wants $5 a movie at their store, started movies by mail for $15 a month for 3 movies sent to us.  So you log on, enter you QUE with movies you want to rent. Then they take your choices to mail to you.  Watch the movie & send it back or watch 2 movies & send them back or watch all 3 & send them back.  How ever long...

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5 star rating
2009 Advisor
MacGyver
Cleveland, OH



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2
helpful
votes
watching chick flicks, staying close to home, a comedy fan, watching with kids, into action flicks

MAR
17
2008
Have you ever come across a service that just kept you in awe time and time again? A service that repeatedly exceeded your expectations and always left you smiling? Better yet, have you ever had a service that gave you a jolt of excitement and made you feel even a little bit sneaky each and every time you used it? Well, I have to tell you, it's out there and I found it! Three words, people: Blockbuster Total Access.

Here's my story...Being a mom of three and trying to get control of an always in-the-red budget, I was trying to find weekend entertainment for my older kids that didn't leave me in...

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5 star rating
2008 Contributor
virtualworker
Laguna Niguel, CA



2
helpful
votes
Entertainment nut!, demand quality care

AUG
22
2007

The message I sent them after reading their  new policies and pricing

 To the management of Blockbuster, I think it's terrible that you are charging $22 for me to keep my plan the same as it has been. I only switched to blockbuster from netflix because of the unlimited in store exchanges. Netflix's shipping is twice as fast as yours and I've had nothing but trouble getting this company to send my movies in a timely manner which if you have a record of my account you will see if you persist with this change I see no reason not to switch back to netflix or some other movie rental site. I'm sure...

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1 star rating
reviewer
laynalovecraft
Canton, OH



1
helpful
vote
a woman, movie addicts, Internet User, daily computer user, an Internet surfer, a movie lover, happy to play with my kids, budget conscious

JUL
31
2008

I absolutely LOVE my blockbuster membership. It is perfect for my husband and I, that don't get out very often. For $16.99 a month we get unlimited movie rentals (2 at a time). Here's how it works basically...

  1. Sign up at Blockbuster.com
  2. Add movies to your queue
  3. Blockbuster ships the first 2 available movies on your list
  4. You watch them when you get a chance (no due dates)
  5. You either mail them back or trade them in at a Blockbuster near you (You need a store membership if you choose option #2. Only the mailed movies can be traded. The ones you get in trade-ins DO have a due date.)
  6. When blockbuster receives...
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4 star rating
2008 Writer
Roxann831
Brookfield, IL



1
helpful
vote
music lover, Internet User, daily computer user, a movie lover, Budget-Conscious

FEB
23
2009
I left Netflix (read my review of them and you'll know why) and decided to try Blockbuster. Since initially joining their service, their rates have increased a good bit.  I actually thought about stopping it in protest of their fees, but ended up coming to the realization that it was VERY worth it for me to keep it. 

I'll begin by saying that I am a movie buff; therefore I probably watch more movies than most folks.    I can spend an entire weekend camped out watching movies...back to back. 
With that said, I like to have a steady supply. I don't like to have to wait too long to get the next...
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4 star rating
reviewer 2009 Reviewer
Bamajules
Newnan, GA



1
helpful
vote
movie addicts, Internet User, daily computer user, a movie lover, an Internet surfer, a techie, computer literate, txtng dly

AUG
28
2008

I signed up for blockbuster online about 3 years ago, and I've been incredibly satified for the most part.  Depending on the plan you sign up for, you can get a lot of movies in one month for a fairly reasonable price.  I signed up for the 2 at a time with 3 free in store rentals per month, and I pay 18.01 per month which is about the cost of 1 1/2 dvds if you plan on buying them, or about 4 in store rentals.  With my plan I can rent at least 10 to 15 movies per month, because what blockbuster online doesn't tell you is that you can get 3 in store rentals per blockbuster store.  I live nearby...

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4 star rating
reviewer 2008 Contributor
italstlion101
Peachtree City, GA



1
helpful
vote
into trying new things, Internet User, a movie lover

OCT
9
2009

This is one service you want to shy away from, not only do they lie to their customers but they are no bargain.  I know over 100 people who blog daily about the lousy service they offer.  They have a 3 dvd plan and when you sign up for it you will be lucky to get your 2 dvds in a week.  They tell customers they don't process on Mondays, Fridays and weekends.  And when they recive your titles back and they claim it takes two business days for their system to process them so if you send the dvds back on a non processing day you can expect up to a week before the next titles releases.  When you...

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1 star rating
reviewer
burgman
Pittsburgh, PA



1
helpful
vote
a movie lover, happy to get a bargain

AUG
21
2008
After recently putting my Netflix membership on a summer hold, I allowed a friend to convince me to try out Blockbuster online.  Oh my gosh, this is a terrible service.  Since I had a reference point with Netflix service; I was shocked at how long it takes to receive and send movies on Blockbuster.  Plus their download library is very very limited.  With Netflix, I would send a movie in one day; by 9 am the next they would have received it and notified me.  Then they would send a new one that very same day.  There is only a 2 day turnaround.  But blockbuster was like a week to even receive... read full review »
1 star rating
reviewer
Lorilyn13
Canby, OR



1
helpful
vote
a movie lover

AUG
14
2008

I loved blockbuster online when I signed up! Its right by my house... I was doing 3 movies at a time and trading in those.. So about 6 movies a week....

 Come to find out every 2-3 months my plan would go up (if not DOUBLE~) After talking to a friend that signed on the same day..... But only used 2 movies a week and maybe traded 1 a week... her plan had stayed the same.....  When I called Blockbuster to find out what the deal was... All they could say was some members prices went up and some didnt... Basiclly... If you used the service to the fullest it went up.. THEN WHY SAY UNLIMITED!!!!!!! ...

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1 star rating
reviewer
madness113
Tucson, AZ



1
helpful
vote
expecting good, fair service, Internet User, not rich, Movie Reviewer, a Simpsons fan, value conscious, budget conscious, a researcher

DEC
28
2007
First I like to start off saying that Blockbuster is not a horrible service, in fact its fair. But when it comes to movies, (which I love), and paying a fair price for excellent service, Netflix wins the business from me. Netflix always has movies available and its shipped to your house that day and is recieved the next day. Blockbuster never has movies available online, and takes 2-3 business days to arrrive to your house. Even though Blockbuster is a "Brick-to-Mortar" business (meaning you can rent online or at their store), the purpose for me is to never have to leave my house to rent a movie.... read full review »
3 star rating
reviewer
rosebud1090
Lansdale, PA



1
helpful
vote
Blockbuster Employee

AUG
14
2008
    I think that the in store movie pass would be a more successful option for anyone who is a movie fanatic. The price of the on-line program keeps changing, and unless you check your email daily you wouldn't know. However the in store your price is locked at what you pay for and you have unlimited exchanges with out waiting for your mailers..
1 star rating
Crys1988
Phoenix, AZ



1
helpful
vote
a movie lover

JUL
5
2008
on two ocassions i was told that i did not return my rentals when infact i had. both times i was asked to pay for the "restocking fee." i was very disapointed that they could not keep track of the rentals being returned to them..so much that this happened to me TWICE in less than 6 months.
2 star rating
reviewer
masaki
Palm Harbor, FL



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