Blockbuster Online Review

www.blockbuster.com

Overall 3.46 of 5 view all 52 reviews

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fairlewis
Yakima, WA

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Blockbuster online is riping people off. but only some..

TV junkie, not easily offended, a movie lover, Entertainment Writer, skeptic at heart, looking for fun on the Internet, interrested in entertainment sites, On- Line Shopper

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Cons

charge more if 'overuse' of account, Jacked up the price, and cut perks., poor customer service, In store exchanges cost more now, new rate plans are horrid

JAN

2008

My email interactions with Blockbuster after talking to several people and finding out that I'm being charged way more than others for a lesser plan...

My first e-mail:

"I would like to know why my service charge is raising when my friend who has the same subscription as I do is still only paying the first price of $17.99 for 3 movies at a time and unlimited in store exchanges. I have talked to several people and they did not even get the first price raise last year and have not had their subscription price raised this year. I don't think it is fair to raise some peoples subscription and not other peoples. Everyone I have talked to has not had a raise in prices from your company so why am I subjected to the price change and not others twice? The postage hasn't raised and your program hasn't got any better.

This is a copy of her subscription price. If you are not going to raise everyone's subscription price, I don't see how you can raise some. As you will see, she is still paying the first price of $17.99 for what I am going to be paying $29.99 for and she is still receiving e-coupons which I haven't received since the last price hike less than six months ago. That's not good business. I want the price she and everyone else I know is getting. I don't see paying twice as much for what they pay so little for.

BLOCKBUSTER Total Access Premium
$17.99 / month (plus taxes)
3 at-a-time, unlimited mailings
unlimited in-store movie exchanges
+2 FREE bonus Movie or Game Rental E-Coupon / Month

Next Billing Date:
January 26,2008"

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Their response:

"Thank you for contacting Blockbuster Online Customer Care.

I appreciate the opportunity to address your concern today. We believe you'll agree that Total Access Premium provides an enormous value that comes from unlimited rentals and in-store exchanges, and we’re adjusting our pricing accordingly. The price adjustment enables us to bring our online subscription plans more in line with our in-store subscription pricing and strikes the right balance between providing great value to our subscribers and getting a fair return for the company and our shareholders.

Please note that we're not changing any plan benefits; you'll continue to get all the same great benefits and value from Total Access. With the variety of rental plans we now have in place, you'll have a lot of choices available, should you decide you want to move to a different plan type.

Always here to help,

John
Customer Care Associate"

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My 2nd email:

"That is the exact same email I received from you last time to a T. I would like a real response on why I am being charged more than others for less services. Could you Please read my first email I sent then respond properly to it? Thank you."

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Their final email to me:

"I apologize for any misunderstandings. Our price restructure took into account a number of factors, including plan usage. There are some instances when some existing subscribers may not see the same price change as another in the same plan.

We believe you'll still find your membership to be a great value, and with the variety of rental plans we now have in place, you'll have a lot of choices available, should you decide you want to move to a different plan. We do offer Mail Only plans at extremely competitive prices. For example, we offer 3 out unlimited for $16.99 per month, 2 out unlimited for $13.99 per month, 1 out unlimited for $8.99 per month, and a recently reduced price of 1 out/2 max per month for only $3.99 per month. We are happy to offer a wide variety of options to meet the needs to every customer.

Always here to help,

John
Customer Care Associate
BLOCKBUSTER Online"

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So I'm getting punished for being a faithful costumer and using the service I pay for???
My plan is unlimited rentals that doesn't mean unlimited till you rent too many then we raise the price and nowhere in TOS does it say that such a price hike will happen if the plan is overused...

http://www.blockbuster.com/corporate/termsAndConditions

If you agree that this is wrong please repost..

Thanks for reading!!