Blockbuster Online Review

When I first signed up for the Blockbuster online program I was very satisfied.I always returned my movies at the nearest store and received my new one was shipped out within 24 hours.It was GREAT !!!!!
But in the recent 2 month,they changed the free in store exchange policy to only 5 per month- and I returned 3 movies on Friday,and nothing was shipped out as of today (MONDAY).I send 2 E mails (No response)-- and when I just called,I was informed,that Blockbuster does not ship out movies on SATURDAY,SUNDAY AND MONDAY !!!!! Of course that nothing they would tell the customer when they ask you to SIGN UP..... I am VERY FRUSTRATED.....
And the customer service is horrible too....
The employees in the store I visit are friendly,but the ONLINE CUSTOMERSERVICE is RUDE.

On other hand I tried Netflix, they ship faster but to exchange movie takes longer because they donot have stores, so Blockbuster still keeps monopoly in the industry and does what they want