Blockbuster Online Review

www.blockbuster.com

Overall 3.46 of 5 view all 52 reviews

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museumgal
Norman, OK

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I'd switch to Netflix but I love the in-store exchanges

movie addicts, Internet User, daily computer user, Budget-Conscious

Pros

store drop off service, Unlimited Rentals Per Month, Delivered to Your Door, Free Shipping, In store exchange

Cons

Jacked up the price, and cut perks., poor customer service, In store exchanges cost more now, new rate plans are horrid

FEB

2008

I started with Blockbuster a few years ago because they had the same prices as Netflix plus you got two coupons for free in-store rentals which made it better than Netflix. A few years later I'm pretty happy with my service. Every now and then I notice slow downs in how long it takes to ship the next one but when I contact Customer Service it gets fixed quickly and sometimes I'll get a coupon for another free rental. I was starting to get frustrated by their selection and the fact that everything I want to see had a long wait on it and I was at the point of switching over to Netflix when they started the in-store returns. So I stayed and I have been loving the in-store rentals. With my 2 out at a time plan, I'm able to get between 4-6 movies a week for $14.99 a month. Of course this all depends on how quickly they can send them to me which has gotten longer now that I've moved to an area where the warehouse is further away. I was one of the lucky few who were not affect with their rather odd price hikes. I found it strange that some people are charged higher and some aren't. I thought I would be one of the people whose prices were gonna go up because I used the program so often but I guess not enough. I really no longer need 2 out at time and wanted to drop down to 1 but then I would lose the unlimited in-store rentals I have seemed to lock in. It's a somewhat shady business practice and their selection/quantity is still not any better. Most of the things I'd like have Long or Very Long wait status. I really don't know why I'm sticking with Blockbuster but the program is working for me and I get to rent a lot of movies for not that much money.