Blockbuster Online

Blockbuster Online Review


www.blockbuster.com



Overall 3.45 of 5 view all 65 reviews
 




2009 Contributor
ROBIKINS
Tucson, AZ

Contact Customer Care , You'll Have Better Luck Flying To Mars

1 star rating

a woman, a pet owner, into trying new things, value conscious, Internet User, daily computer user, an Internet surfer, a lover of classic cars
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Cons
    mailman can't come early enough, =( not as many in store exchanges, charge more if 'overuse' of account, Jacked up the price, and cut perks., forces you to have auto pay plan, poor customer service, In store exchanges cost more now, new rate plans are horrid, Dismal response to customers

JAN
27
2009

Blockbuster Online — 

So I recently visited my local Blockbuster store where I spend at least two hours a week 15 minutes at a time deciding which season of which show I just have to rent so I can catch up on some pop culture seeing as how I've living under a rock for the last 5 years - or at least it feels that way sometimes . So anyhoo I'm there and I happen to notice a HUGEsign in the window claiming that this store is  " NOW HIRING ". Now this sign has actually been there for at least the last 3 months and seeing as how every time I go to this store, day or night, weekend or not, I only see one of the same 3 employees, and  two of them are the manager and asst manager-respectively, so I am inclined to believe that this place could use a few more employees. So any way the only reason I even took any notice this particular visit is because my psycho boss fired me from my last job recently, which you could read all about in my last posting. So I go in and rent my flicks and ask the manager for an application. He tells me to apply online, that's the only way they do it these days, and also he tells me "Yes, we are still hiring." And yet when I visit the blockbuster website you have to practically hire a PI just to find the link to apply for a job and then they tell you there are no positions open but feel free to apply anyway for any future openings and once again fail to provide any way of doing so. So I decide to contact "Customer Care". Now apparently Blockbuster uses this term pretty loosely. After you have managed to fill in all required fields ( you know the usual stuff, name, rank, serial number, social security, what was the name of your first childhood pet and who really killed Kennedy?) Then you actually get to type in your question or complaint and when you click on submit, then and only then does the computer inform you that there is an error on the  page. Call customer service you get bounced around to 16 different departments after being put on hold listening to Muzak that makes you want stab a fork into your ear and you are then instructed to - yes you guessed it - "Please log onto Blockbuster.com where you can click on the Customer Care link and submit your "concerns". I'm tellin ya' if for some reason you ever feel it necessary to actaully attempt finding resolution of any issue with Blockbuster I would suggest finding a very large muscular person to first punch you as hard as the can right in the nose because after that anything these A**HOLES put you through won't seem quite so bad, or at least relatively painless.



I_thumb_down Blockbuster Online is not recommended by ROBIKINS

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I_comment_shdw24 Comments about ROBIKINS’s Review

 


KennethBurns wrote on Aug 21, 2009 at 12:08PM

Blockbuster Online has increasingly LOST value, while at the same time it's increased pricing. More than half of my Queue is listed as having a wait or unavailable. New Releases are suddenly listed as unavailable only upon the release date, prohibiting me from seeking other sources in advance. Even after that, the film remains available to add to the Queue when they own no copies to ship. My Queue has stopped shipping repeatedly without reason or notice. I have to call them to get things moving again, which can take several days to get corrected, following my call.
It's like paying a bill and then begging the company to do something in exchange for the money. With no inventory, no service, misleading data and repeated lags, I wonder if it's worth it. Then, their concession is to send you store coupons, which is NOT what we join an online service for. Why not send more titles from the warehouse? --Because they lose money if the expend to much on shipping charges. What do good business owners do when they screw up a client account? --Lose money servicing that client until things are made right. I have no answer as to why BB does not know this.
Sadly, BB has always been poised to be a leader in entertainment services, but in a world of thoughtfully considered boycotts it can't figure out how to do the right thing.

bkovacs wrote on Jan 30, 2009 at 11:31AM

Love your F# chord.

For jobs at Blockbuster Video, go to:

http://www.blockbuster.com/corporate/careers

Good luck!

--Bob