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I was quite skeptical about the Storm (especially the first generation) but I decided to go for it. I used the Blackberry 8830 and found the keys to be too small and I didn't like the fact that it wasn't a touch screen.
After migrating to the Storm I found that I really like the touch screen interface. It is easier for me to use and like the pivoting screen. When using the keyboard the letter key will light up letting you know it will be selected when you press down. I was able to connect to my email easily and upload my music without any problems.
I was happy to see the Storm comes with a SIM card that allows Global access. Another perk is the fact that it includes an 8GB memory card.
The CD in the box, was for the PC and I am a Mac user. I simply visited the RIM website and downloaded the software that I needed.
The box includes the Storm, stereo headphones, USB cable, how to booklet and CD. I decided to get the desktop charger that is GREAT. When the Storm is sitting in the cradle it looks like a desktop clock.
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