Black & Decker Steam Advantage, F1000 Review

For being called a Steam Advantage Iron, one would think that Black and Decker would have ensured it delivers ample steam-clearly not the case.

I purchased my original in May of 2008, then in December of 2008, it completely stopped working.  Called support line, spoke with someone that clearly isn't a Master of the English language only to be told I need to cut the cord, mail the snipped cord and a money order in the amount of $7.50 for return shipping.  Mailing the cord set me back $3.24 and I didn't even purchase insurance or delivery confirmation.  So now, the iron that set me back nearly $80 and stopped working after only 6 months of daily use, I am approaching the $100 mark.  Not such a good buy.

Received the replacement iron in the regular store packaging, not even so much as a piece of tape securing the box lid.  No letter of apology for the problem that caused a replacement necessary, nothing, just a replacement iron.  I must admit it was great turnaround time on receiving the replacement.

Replacement was received mid January, and oh look, 4 months of daily use later, and another one bites the dust.  I can't believe it.  It's not even worth an additional $10 and my time to send off for another replacement, and clearly their customer service simply doesn't care.