I have owned this for about four months now. Installation took about twenty minutes and have not had any problems yet. Its had to believe but my wife and I both consider this one of the best coffee makers we have owned. I was a little leary as it comes with a basket that doesn't need filters. After just a few days I started using a filter as it makes clean up a little easier. Probably the biggest plus on this unit is the thermal coffee pot. Of course because it doesn't continue to heat the coffe after its done brewing the taste continues to hold its integrity, however it's the amazing ability to keep the coffee hot for a good hour that whats inpresive. I really didn't expect much from this coffee maker but I was inpressed with it when it can out of the box and I still am.
Ann Arbor, MI