My husband is British and loves his tea, and unfortunately due to his love of tea, we've gone through quite a few electric kettles. Some people have suggested microwaving mugs of hot water and NO! That would simply not do, so whenever one of our kettles breaks down, we HAVE to go out and buy a new one. This kettle has lasted us the longest so far and we imagine that it will be helping my husband make great cups of tea for many more years to come. of course, we don't use it just for tea, but whenever we need to boil some water. it is great, looks great, and we've not had a single problem with it. It's very easy to us. Even my 9year old daughter manages to fill it and turn it on and safely make cups of tea and hot chocolate for others. She knows not to touch the sides, because, of course, it can get quite hot. A lot of people ask us about the kettle whenever they stop by, because it doesn't seem to be a very popular item to own around here, but once people see it and try it, they want one too!!