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I discovered Big Fish Games with a purchase of Return to Ravenhurst which turned out to be one of the best games I've played in a long time.
I tend to get bored and give up if games are too hard (trying the same scene over and over for hours). The games I've played on Big FIsh so far have been fun and entertaining, keeping you busy without being to frustratingly hard.
I just joined the club for $6.99 per month so I have yet to get the full experience with that aspect, however, I did check Big Fish Games out on the Better Business Bureau. They are members with an A+ rating. Does it mean you will win every dispute? Probably not. But they are willing to have another party mediate which tells me they care about their reputation. On the Better Business Bureau site, you can even get contact information for the company such as their address and phone number.
I'm looking forward to playing more games on Bigfishgames.com.