I brought a Fire TV from BestBuy on Nov 17 2022. I have had many problems with the remote control. At first I thought it was old batteries but I have since realized it was the reomote. Try calling best buy store and unable to talk to anyone at the store, so I went there today to ask about a replacement remote and their comment after finding one that doesn't match the one that came with the tv was told to call the manufacture for replacement... or you can bring it back you still have time. They wanted me to pay for the remote...not fair to consumer. I tired calling cooperate office also got run around and was place on for over an hour. Just trying to speak to a supervisor which by the way never got.

crzy

Turner OR

I bought a USB cable for $6.99 at Best Buy Flower Mound on Sept.6th. I brought it to work the next day and the product was faulty. I was forced to go to Best Buy in Grapevine and purchase another cable. this one worked. The following day I returned the first cable to the Flower Mound location, I explained what happened and this one was faulty. At this point they refused to give me the whole amount back, they said they could give me a gift card for $6.99 but they refused / couldn't refund the tax!!! Give me a break, I bought it yesterday, it doesn't work, I bought another one from the same company in a different city, and now you can't refund my whole purchase amount!! What a terrible way to do business. I have had a Best Buy card for 10 years...no longer, the card is torn up and the account is closed. I will never again do business or spend any money in Best Buy, what a horrible way for a big company to treat people like you and me.

dinnystack

Dallas

Not sure if this is just because of our location, but this store really doesn't have a great supply of games or game accessories. Every time we go in there( this includes before pandemic) they never have anything. I've never seen a store so full of nothing. The thing that's the most annoying is now you can't call your local store. Seriously, that is the dumbest thing ever. Now we have to have our calls rerouted to another country. Just so I can ask a question about my local store. Unbelievable. No wonder this store isn't doing well. When someone calls their local store they want to talk to a person in that store. Just another reason not to shop there.

littlekam

upstate NY

Of course they have really cool electronics considering they specialize in electronics. They not only have electronics and electronic accessories, they also have appliances. And as far as really cool electronics they have covered that department. They have almost every computer I could ever dream of. They have nice smart appliances like washers and dryers and refrigerators. The downfall about this store is the price. They are priced on the higher end of the price point. You can usually find their products cheaper somewhere else. But If you're looking for a gaming computer there's no other place like Best Buy. They do carry some really powerful computers. The stores are always clean and they have amazing sales staff. And they make it so easy to shop their company whether it's in-store or online they made sure you can shop anywhere anytime.

sarahlavergne

tx

I was originally excited about my new camera, which is incredible by the way. But when I financed for it the gentleman in the photography area promised me that I wasn't going to receive a credit card. That was a lie, not to mention that they give you two options the first is a best buy credit card and the second is a Visa. He told me that the visa was not a credit card. It was all very shady to me. And now I'm stuck with an extra card that I didn't want in the first place. To add insult to injury, the website to register and make payments on the card isn't working properly. I went in-store to make a payment but they only take cash or check, and if you want to pay over the phone they charge a fee? If I would have known what a disaster this would have been I would have purchased a camera somewhere else. But the camera is nice at least and the financing plan is great with 0% interest as long as its paid off in time. Long story short: Signed me up for a credit card I said I didn't want and now it is incredibly difficult to make payments on it.

bettyorr44

Salt Lake City, UT

Recently, my husband and I have been doing a LOT of shopping with Best Buy and at BestBuy.com. It is for an unfortunate reason - all of our kitchen appliances have died within the last 12 months - but for that same unfortunate reason we were able to upgrade thanks to Best Buy and BestBuy.com. In the last 12 months we have replaced our kitchen dishwasher, oven range, refrigerator and microwave, and all with appliances purchased at Best Buy or BestBuy.com. We have had an overall wonderful experience and excellent luck with customer service. Since I am at the "elite" status of their membership program, whenever I order online I am not eligible for free expedited shipping, which I really find to be exciting! The website is very easy to use and navigate. The categories are all nicely labeled and organized, making it quick and painless to find what you are searching for. They often will offer coupons for various items, which does help because certain items to tend to run higher in price when compared to competitors. Really throughout all of this, I have had nothing but positive experiences with the staff at Best Buy and with the BestBuy.com website. Ordering online is easy and shipping is always fast. I will continue to shop at Best Buy for any of my electronic or appliance needs!

kj4851

MI

This store is ok, but not my go to website. For starters, you need to spend over $35 for free shipping. With many websites these days you can have free shipping for spending $25 or just being a member. I also think that the website is too highly specialized for today's market. Many stores that sell electronics also now sell a wider array of other products as well. Also, I think they have a pretty bad return policy compared to competitors. The return policy for most items is only 15 days! Even if you sign up for the rewards program and spend enough to make a certain status you will only get a return policy of 30-45 days. Many other companies are between 60-90 days. They do have a price match program which is always great; however, they will not beat a competitors price, which some companies do. Overall, I just cannot figure out what they have to offer that is better than another company.

Sarahwags

null

So let me preface that I have not purchased anything in a long time from Best Buy. I took the plunge a week ago and ordered a new washer and dryer under order number 674215012202 and they set a delivery day for October 6. I called twice to confirm the delivery day and per their email I would get a call the night before with a delivery window. Of course I don't get the call, so I am unsure if I should take the day off and wait for the delivery. Like the stupid jack ass that I am I stay home. On October 6 I call the 1800 best buy number and they show delivery is for today, but they can not see what the delivery window is because they have to wait until the store opens. They ask that I call back at 10 and speak to the appliance specialist. I call back at 10 and the appliance specialist tells me they have the washer dryer but that delivery is not scheduled. Thank you best buy for wasting my time and making me waste a vacation day from work. They only happy ending to this story is that I did cancel the order and delivery. My advise is to not order appliances from Best Buy.

jcmchris

USA

BestBuy.com carries almost the same items that the retail store does but you can have the convenience of shopping at home. There are many brands of electronics to choose from along with certain appliances. A nice feature of the website is that you can do all of your shopping from home and then select in-store pickup for free so you can avoid the long checkout lines and go right and pick up what you have already purchased. They have always been good about keeping items in stock so you don't have to wait weeks for them to be delivered. I have usually found that if the items aren't available at one store they will be available at a store nearby. Their prices are pretty standard compared to other stores that carry the same items. I've never had an issue with their customer service though they can be a bit slow to get your in-store pick-up items if you go at a super busy time like around Christmas. They also have a rewards program that will earn you gift cards depending on how much you spend. It takes a while to get to a $5 gift card but if you buy major electronics there it is a good deal to sign up for a rewards account.

amybyu

USA

The Best Buy website, although not the greatest, is a reasonably serviceable electronics retail website that does a decent job with most things, and it is a place worth looking into for anyone looking to purchase electronic or home entertainment items, as it is reasonably easy to use and has a fairly good product selection, even if the prices can be a bit high. I certainly did not experience any issues the couple times that I have purchased something from there. Ease of Use Although the website is image-heavy, and thus potentially slow to load, its search filters are well-organized and allow one to find what one is looking for and compare the choices fairly easily. The checkout process is fairly straightforward as well. Overall, I would say that the website is pretty easy and straightforward to use. Product Selection Especially for a website associated with a bricks and mortar retailer, the Best Buy website has a fairly decent product selection, with a good variety of options in the way of brands and price ranges to choose from. Furthermore, it carries a wider variety of product types, for the home, entertainment, and car, than many other websites. It might not be Amazon, but it still has a good selection. Product Pricing The prices here can be a bit high compared to some other websites, but not so much that I would rule out shopping there if I can get the item I want within a reasonable time. Customer Service I have had no issues with their customer service, nor have I heard any of my friends or family make any complaints about it. Shipping and Returns Best Buy's shipping and return policies, as well as the experience of having items shipped seem to be about the same as what I have seen on any other website, nothing special in that regard, although the option to have a purchase shipped to and picked up at a store is a good way to save money there.

aaa627

USA