Best Buy Review

Their tech people brought about the demise of my computer. Or, if it was a coincidence as they said, they at least stonewalled/bullied me out of the store to stop my complaints. Three years ago I was a poor recent college grad who wanted to connect to the wireless internet in her new apartment that her new roommates had set up.

So I lug my desktop computer tower over to Best Buy (where I bought it) to buy a wireless card and have them install it. Simple enough. When I return to pick it up, however, someone from their Geed Squad tells me that there was a virus on the computer that caused the entire hard drive to crash when they installed the card. Now this was a one-year-old computer w/virus protection and I'd never had any problems. I'm not a computer expert, so they could have been telling the truth, but even after I asked and asked, I did not get any more of a detailed explanation, just attitude from the employees.

They told me that my main option was to get a new hard drive and they would install it free (nice, considering I still had to pay for the wireless card installation) So, not knowing anyone in computers who I could call to ask about it, I got a new hard drive. When I was signing a bunch of sales stuff, they slipped in some agreement that any damage done is not their fault. Clearly this is something there were supposed to give me to read over BEFORE the work was done and they were trying to cover their butts, but I didn't realize that before I signed it :(

When I got it home, the computer at least booted up, but the system has never worked properly again. The screen display is off center and it repeatedly crashes. Oh, and the wireless card didn't work. Returned the card and now the computer is the electronics graveyard at my parents' house.

Recap: Entered with a working computer, left with an expensive paper weight and missing all of my work/photos/music from my senior year in college. Nice.