triciastitches,
I totally understand your frustration. I have had my 440QE for 8 months and it has been in the shop 3 times. The store personnel try to be helpful, but they treat me like a moran. This is suppose to be a sturdy machine, but everything has to be constantly adjusted. The bobbin tension had to be adjusted after 6 weeks of use. The second time I took it in it was making an odd sound every once and awhile. They kept it five days and said they couldn't find anything wrong with it. The first time I used it after I got it back the feeddogs quit working. I took it back in again and was told that they just needed to be adjusted. The tech told me that I must have bumped it or something. I told them I had not bumped it and if anybody bumped it, it had to be him when he had it in the shop the week before. I wish I had never bought a Bernina and if anybody asks me, I will tell them the same thing. I sent a certified letter to Bernina of America and got a phone call from a "rude" individual who basically said there was nothing wrong with my machine, but they would have their techs check it out. I told them I would take it in if they would give me a loaner. I am not sure where things are going, but I am about ready to trade in for a Pfaff as well. Hope everything works out okay.