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About eight years ago I refinanced with Beneficial with the deal with each year of on time payments my interest rate would lower. Since the branch was in our town I always dropped the payment off so when they closed that office I had to start mailing it & then they wouldn't always get it on time. Late payment was excused when I started having them take it out of my account every week. Weekly payments cut down on the duration of the loan & interest. Which was the reason that was set up in the begining. Although they have tried to get me to refinance with different programs I have stuck with this one. The last time they tried was this summer as they explained they don't have many of these loans left. They were trying to get me to go with a goverment loan such as Fannie May. I figure they were doing their job as they were told to do but I still have my same loan as I like this one. Now I am also past their accuring interest thing as my payment is now over what the inyerest, principal, & insurance is. I have to notify them each year to keep the payment amount the same or else they lower it when the interest drops. That would get me nowhere. And now I see my principal dropping a little quicker.
I probably would not use them again but they did good when I was offered this loan. Which is why they have always tried to get me to change it.