Bellsouth Review

Overall 3.44 of 5 view all 9 reviews

campertmb
Stockbridge, GA

I wish their technicians spoke English as their first language

budget conscious, technically challenged, eating out weekly, seafood lover, Spicy food lover, appreciative of good service, married, seeker of fun and interesting places

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APR

2008

Bellsouth —

Because I work from home and my company pays for my ISP, I am relegated to dealing with Bellsouth...or my.att.com as they are calling themselves this week. From time to time, they make changes and sometimes don't let customers know (IE: changing from bellsouth.net to att.net.) When I have called with problems or issues I am usually transferred to someone in India. These folks, while polite, are often hard to understand and have a hard time understanding me (Maybe it's the Southern accent...I don't know...) We usually work through the problem, but sometimes I feel like I am being told how to make a clock when I am just asking for the time. Things that should be easy to solve in a short amount of time take way longer than I would expect, especially when I have to go through numerous voice prompts and get put on hold frequently after actually reaching a real person.