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I purchased a PacDown Plus 11 inch queen sized mattress from BedInABox about a week ago. The bed arrived, as promised, in 5 days. I was delighted, but there was a mixup with the size of the down cover, and I had been shipped an RV queen sized cover instead of the regular queen, which is 5 inches longer than the one I received. I called the company the next day and was told that a replacement cover would be shipped to me that day, and that I would have it in two days. They were as good as their word, and two days later it was here. The only trouble is, that after spending 2 nights on the bed without the down cover, which is to say that for two days I was sleeping on a PacBed Original Plus, I was so delighted with the bed that I am not sure whether I like it better with or without the more expensive cover! I have only spent one night on it so far with the down cover, perhaps I will feel differently in the morning. Before I found BedInABox, I had purchased a memory foam mattress from another internet company. After two nights on it, I had new pains to go with the ones in my back, and my girlfriend would not sleep on it another night, it was so uncomfortable. I ordered my bed from BedInABox the next day. We have been sleeping on it for 3 days now, and the pains are going away, and my girlfriend is happy as well! This is without a doubt, the most comfortable mattress I have ever owned, and I recommend it to anyone who wants a comfortable bed, at a comfortable price. And the company offers a money back 120 day trial as well as a 10 year warranty, as well as great customer service. Pleasant dreams!
Martin Pollack