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Buying a mattress online was the last thing I thought my wife and I would ever do. We are in our early 60's and have owned 3 "major brand" mattresses during our 39 year marriage. Two of these mattresses came from reputable department stores and the last one was a "deal from a discount house." That last mattress also lasted all of 10 months. It was a 17 inch thick unit incorporating a 4 inch European Box Top. It was expensive but felt great in the store. It's now at the dump. We started a search all over again and finally went online to see what we could see. Bedinabox came out far ahead of the competition and after perusing their website, reading practically every independent review on their mattresses, and communicating with Bedinabox both via email and telephone we decided to order the Pac Down 11 inch mattress (we wanted the extra 2 inches for height only). We ordered the mattress March 16, March 19 it was delivered, we put it up on March 20 and haven't looked back. It is the most comfortable and wonderful mattress we have ever slept on. It took about 10 minutes for the two of us to set it up, didn't smell a bit, and provided a fantastic night's sleep right off the bat. The cost, warranty, friendliness, timeliness and disposition of the people at Bedinabox was wonderful. I will recommend Bedinabox to anyone needing a new bed. And already have.