Bear River Insurance Reviews

 
Score:
28/100
Other Insurance Companies:
  • Average: 69
  • High: 100
Based on: 5 reviews
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Bear River Insurance
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twodays2late's review of Bear River Insurance

  • 2 reviews
  • 924 reads
  • Last updated: 11/16/2009

Poor follow up and won't return calls...

Overall
Rated 2 out of 5

I am still in the middle of my claim, but am getting frustrated. It is taking forever because if they (the adjustor and the claims rep) call me once and can't reach me, they don't leave a message, and don't try again. I have tried calling them several times, but usually can't reach them and even though I leave a message, they won't call me back. I am trying to arrange the repair of my truck, and get a rental car, but days are running into weeks because of the lack of communication. I finally had to talk to their customer service and demand that I talk to someone "TODAY" so that I can get this started. My adjustor finally called me back. I'm not sure if their low cost insurance is worth the hassle.

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What other people are saying about Bear River Insurance

  • 1 review
  • 898 reads
  • Last updated: 12/17/2009

If you like jumping through hoops you might like Bear River.

Overall
Rated 1 out of 5

Bear River insurance might be cheap, but I'd rather pay more for better insurance. My sister has Bear River and they made her pay more because of an accident that my dad had 3 years ago that wasn't even his fault. They also insisted on knowing the insurance carrier of every driver in the household, even though none of the other drivers were going to be covered under her policy. I have been with different insurance agencies and have never had to provide that information, nor have I been penalized for my parent's records. I personally would never get Bear River Insurance because of my sister's experience.

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  • 1 review
  • 773 reads
  • Last updated: 07/19/2010

Hope your claim isn't time sensative!!!

Overall
Rated 2 out of 5

Saturday morning I woke up to find a ceiling sagging in my basement. I immediatly called Bear River only to find that they are not open on the weekend and have no support other than a operator/calling service. I reported my claim and was told that somebody would call me to review my claim TWO DAYS LATER!!! So now it is Monday afternoon and  I still haven't heard from them. Tried to call and I am told I will have to wait for my adjuster before doing anything. Meanwhile my ceiling is getting worse and the carpet damage has spread into the halls. I could only imagine how bad it would be if my claim were semi-urgent. Poor customer service after 6 years of paying into my policy! Inexpensive (as long as you don't have a claim.)

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  • 1 review
  • 179 reads
  • Last updated: 12/08/2011

Should get negative stars!!!

Overall
Rated 1 out of 5

pray to all that is holy you never have to file a claim with them! They will hold up everything and when they give you a offer it is so low it's ridiculous. They only worry about how much money the can screw you out of. STAY AWAY!!!!!!

Reviewer is an employee or otherwise affiliated with the brand.

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  • 1 review
  • 403 reads
  • Last updated: 10/18/2011

Bear River Insurance.... Poor customer service.

Overall
Rated 1 out of 5

I am currently going through a claim with Bear River. I have called their claims rep 9 times over three days and have not received a phone call back. After talking to my insurance, they say that this is really common with Bear River- frustrate you until you use your own insurance. Nice business practice!!

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