Worst Customer Service Experience this decade!
BeachBody cancelled my order instead of telling me my credit card was going to expire in 30 days and they didn't want to complete the order. I called to find out where my 10 min. trainer was. I gave them the new expiration dates and thought all was well.
After a few weeks later and I received half of the order.
I called again. I was told to wait another 7 to 10 days for them to review the first phone inquiry in order to prove I had cancelled my own order. I'm not sure why they were insistant that I had done that when the call was to find out where it was. They said If they were in error they would send the 10 min. trainer free of charge.
I suggested that they just send the rest of the products to me at that time, instead of waiting to find out who made the error. I was willing to pay full price. They refused and told me to call back in 7 to 10 days.
I sent them copies of my order confirmation with each contact that was totally clear as to my order and the price I ordered the items. I mentioned a few times that if there had been a change in my order why was I not given a new order confirmation or cancellation.
After phone calls, on-line chat and email attempts I still do not have the products I ordered. I decided to order a different workout product from a competely different organization.
This was the worst customer service I have received in years. I do not have the product to give a review on it. I purchase many products on line but I will never go through this company again.
Beachbody.com is not recommended by debilynn
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